Privacy policy

For customers residing outside the USA and Canada, section 1 applies. For customers residing in the USA or Canada, section 2 applies.

Section 1 is a convenience translation of the German original. The German version is the legally binding text and prevails in case of any discrepancy.

---

1. Privacy Policy (for customers outside the USA and Canada)

Convenience translation – the German version is legally binding.

Supplementary information on services in our shop

Google reviews via Elfsight. On our home page we embed a widget from Elfsight LLC (1000 N West Street, Suite 1200, Wilmington, DE 19801, USA) that displays our Google reviews. When the page is loaded, your browser connects to Elfsight servers; technically necessary data such as your IP address, browser type and time of access are transmitted. The legal basis is Art. 6(1)(f) GDPR; our legitimate interest lies in displaying genuine customer opinions. A transfer to the USA is possible; Elfsight is certified under the EU-US Data Privacy Framework. Further information: elfsight.com/privacy-policy.

TWINT. If you select the payment method TWINT, payment is processed by TWINT AG, Stauffacherstrasse 41, 8004 Zurich, Switzerland. Your payment data is transmitted to TWINT to the extent necessary to process the payment (Art. 6(1)(b) GDPR). TWINT's privacy notice applies: twint.ch/datenschutz.

Klarna. If you select a Klarna payment method (where offered: pay later, instalments, direct bank transfer), payment is processed by Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, within our payment service provider Shopify Payments. For processing and for assessing the risk of payment default, Klarna may process your order and contact data as well as creditworthiness information and involve credit agencies (Art. 6(1)(b) and (f) GDPR). Further details can be found in Klarna's privacy notice: klarna.com/de/datenschutz.

Privacy Policy

1. Information on the collection of personal data and contact details of the controller
2. Data collection when visiting our website
3. Contact
4. Cookies
5. Data processing for order handling
6. Data processing when opening a customer account and for contract performance
7. Use of your data for direct marketing
8. Contact for review reminders
9. Online marketing
10. Web analytics services
11. Retargeting / remarketing / referral advertising
12. Tools and miscellaneous
13. Rights of the data subject
14. Duration of storage of personal data
15. Use of the withdrawal button

1. Information on the collection of personal data and contact details of the controller

1.1. Thank you for visiting our website. Below we would like to inform you about how we handle your personal data when you use our website. Personal data is generally all data with which you can be personally identified.

1.2. The controller responsible for data processing on our website within the meaning of the General Data Protection Regulation (GDPR) is:
FlowRow GmbH
Badstrasse 12
5408 Ennetbaden
Switzerland
Phone: +41796413533
E-mail: info@flowrowfit.com

1.3. To protect the security of your data during transmission, we use state-of-the-art encryption methods (e.g. SSL or TLS) via HTTPS.

2. Data collection when visiting our website

Each time our website is accessed, our system automatically records data and information that your browser transmits to our server (so-called "server log files"). The following data, which is technically necessary for us, is collected:

Website visited
Date and time of access
Amount of data sent in bytes
Source/referrer from which you reached the page
Operating system used
Browser used
IP address used (where applicable: in anonymised form)

The legal basis for the processing is Art. 6(1)(f) GDPR on the basis of our legitimate interest in improving the stability and maintaining the functionality of our website. The data is not passed on or used in any other way. The temporary storage of the IP address by the system is necessary to enable delivery of the website to the user's computer. For this purpose, the user's IP address must remain stored for the duration of the session.

We reserve the right to subsequently review the server log files if there are concrete indications of unlawful use. The data is deleted as soon as it is no longer required to achieve the purpose for which it was collected. In the case of data collected for the provision of the website, this is the case when the respective session has ended.

In the case of data stored in log files, this is the case after seven days at the latest. Storage beyond this period is possible. In this case, the users' IP addresses are deleted or anonymised so that it is no longer possible to identify the accessing client. The collection of data for the provision of the website and the storage of data in log files is strictly necessary for the operation of the website. Consequently, the user has no possibility to object.

3. Contact

If you contact us via the contact form, the data entered in the input form is transmitted to us and stored. The data collected can be seen from the respective input form. If you contact us by e-mail, only the data you enter there is transmitted to us.

The data is used exclusively for processing the conversation and your request. The legal basis for processing the data is Art. 6(1)(a) GDPR if the user has given consent. The legal basis for processing data transmitted in the course of sending an e-mail is Art. 6(1)(f) GDPR. If the e-mail contact is aimed at concluding a contract, the additional legal basis for processing is Art. 6(1)(b) GDPR. The data is deleted as soon as it is no longer required to achieve the purpose for which it was collected and provided that no statutory retention obligations prevent this. For personal data from the input form of the contact form and data sent by e-mail, this is the case when the respective conversation with the user has ended. The conversation has ended when it can be inferred from the circumstances that the matter in question has been conclusively clarified. The user may revoke their consent to the processing of personal data at any time. If the user contacts us by e-mail, they may object to the storage of their personal data at any time. In such a case, the conversation cannot be continued.

4. Cookies

Our website uses cookies.

Cookies are text files that are stored on the user's device. When a user accesses a website, a cookie may be stored on the user's operating system. Some functions of our website cannot be offered without the use of cookies. For this, it is necessary that the browser is recognised even after a page change. The user data collected by technically necessary cookies is not used to create user profiles. The above purposes also constitute our legitimate interest in processing personal data pursuant to Art. 6(1)(f) GDPR.

In addition, our website may use cookies that enable an analysis of users' surfing behaviour (so-called third-party cookies). Further information on the scope, purpose, legal basis and options to object can be found in the respective sections of the respective chapter of this privacy policy.

As a user, you have full control over the use of cookies. By changing the settings in your internet browser, you can deactivate, restrict or delete the transmission of cookies. If you deactivate cookies for our website, it may no longer be possible to use all functions of the website to their full extent. You can prevent the transmission of Flash cookies by changing the settings of the Flash Player.

Help with the settings can be found in the respective help menu of your browser or at the following links:
Internet Explorer: http://windows.microsoft.com/de-DE/windows-vista/Block-or-allow-cookies
Firefox: https://support.mozilla.org/de/kb/cookies-erlauben-und-ablehnen
Chrome: http://support.google.com/chrome/bin/answer.py?hl=de&hlrm=en&answer=95647
Safari: https://support.apple.com/de-de/guide/safari/sfri11471/mac
Opera: https://help.opera.com/en/latest/web-preferences/#cookies

Some of the cookies used here are deleted again after you close your browser (so-called session cookies). Other cookies remain on your device and enable us or our partner companies (third-party cookies) to recognise your browser on your next visit (persistent cookies). When cookies are set, they collect and process certain user information to an individual extent, such as browser and location data as well as IP address values. Persistent cookies are automatically deleted after a specified period, which may differ depending on the cookie.

5. Data processing for order handling

5.1. If you wish to place an order in our web shop, it is necessary for the conclusion of the contract that you provide the personal data we require to process your order. We process the data you provide in order to process your order.

In some cases we work with external service providers to process your order. For this purpose we must pass on the personal data required for this.

If we commission transport companies to deliver your goods, we pass on the data required for delivery of the goods to the respective transport company. For processing payments, we pass on your data to the commissioned credit institution to the extent necessary. If we use payment service providers, you will also be informed of this below.

The legal basis for passing on your data is Art. 6(1)(b) GDPR.

5.2. In order to fulfil our contractual obligations, we work with external shipping partners. We pass on your name and delivery address (and, if necessary, further data) to a shipping partner selected by us exclusively for the purpose of delivering the ordered goods in accordance with Art. 6(1)(b) GDPR.

5.3. Transfer of your personal data to shipping service providers

- DHL
If the goods are delivered to you by the transport service provider DHL (Deutsche Post AG, Charles-de-Gaulle-Straße 20, 53113 Bonn, Germany), we pass on only the recipient's name and the delivery address to DHL for the purpose of delivery and to the extent necessary in accordance with Art. 6(1)(b) GDPR. Only if you have given your express consent during the ordering process do we pass on your e-mail address to DHL in accordance with Art. 6(1)(a) GDPR before delivery of the goods for the purpose of arranging a delivery date or announcing the delivery. Your consent can be revoked at any time with effect for the future by contacting the controller named above or the transport service provider DHL.

5.4. Use of payment service providers

5.5. Apple Pay
If you select the payment method "Apple Pay" (a service of Apple Distribution International (Apple), Hollyhill Industrial Estate, Hollyhill, Cork, Ireland), payment is processed via the "Apple Pay" function of your device running iOS, watchOS or macOS by charging a payment card you have stored with "Apple Pay".

Your transaction is protected by the security functions of your device's hardware and software. To authorise a payment, it must be released by entering a code and verifying it using the "Face ID" or "Touch ID" function of your device.

The information you provide during the ordering process, together with the information about your order, is passed on to Apple in encrypted form for the purpose of payment processing.

This data is then re-encrypted by Apple and transmitted to the payment service provider of the payment card stored in Apple Pay in order to carry out the payment. The encryption ensures that only the website on which the order was placed can access the payment data.

After payment, Apple sends the device account number and a transaction-specific, dynamic security code to the shop website to confirm the payment.

Personal data may be processed in the course of the operations described. In that case, this is done for the purpose of payment processing in accordance with Art. 6(1)(b) GDPR.

When using Apple Pay on the iPhone or Apple Watch to complete a purchase made via Safari on the Mac, the Mac and the authorising device communicate via an encrypted channel on Apple's servers. Apple may process or store data in the process. However, this is done in a format that cannot be used to identify you personally.

Information on Apple Pay's privacy practices is available here:
https://support.apple.com/de-de/HT203027

5.6. Google Pay
If you select the payment method "Google Pay" (a service of Google Ireland Limited, Gordon House, 4 Barrow St, Dublin, D04 E5W5, Ireland ("Google")), payment processing is arranged via the "Google Pay" application of your mobile device running Android (at least 4.4 "KitKat") and equipped with an NFC function. Payment is made via one of your payment cards stored with Google Pay or a payment system verified there (e.g. PayPal).

To authorise a payment of more than EUR 25 via Google Pay, you must first unlock your mobile device.

The information you provide when ordering is passed on to Google for the purpose of payment processing. Google generates a unique transaction number, which is transmitted to the order website to verify the payment. This transaction number is merely a numerical token that contains no information about your data. The actual transaction is carried out between the user and the order website by charging the payment method stored with Google Pay. Personal data may be processed in the course of the operations described. In that case, processing takes place for the purpose of payment processing in accordance with Art. 6(1)(b) GDPR.

The Google Pay terms of use can be found here:
https://payments.google.com/payments/apis-secure/u/0/get_legal_document?ldo=0&ldt=googlepaytos&ldl=de

Further information on data protection at Google Pay can be found at the following internet address:
https://payments.google.com/payments/apis-secure/get_legal_document?ldo=0&ldt=privacynotice&ldl=de

Further information on Google's privacy practices can be found here: https://business.safety.google/privacy/

- PayPal
If you select the payment method PayPal, credit card via PayPal, direct debit via PayPal or – if offered – "purchase on account" via PayPal, payment is processed by PayPal (Europe) S.a.r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg (hereinafter "PayPal").

We pass on your personal data to PayPal in accordance with Art. 6(1)(b) GDPR to the extent necessary. For the payment methods credit card via PayPal, direct debit via PayPal or – if offered – "purchase on account" via PayPal, PayPal reserves the right to carry out a credit check.

For this purpose, your payment data may be passed on to credit agencies in accordance with Art. 6(1)(f) GDPR on the basis of PayPal's legitimate interest in determining your ability to pay. PayPal uses the result of the credit check with regard to the statistical probability of payment default for the purpose of deciding whether to provide the respective payment method.

The credit check may contain probability values (so-called score values). Insofar as score values are included in the result of the credit check, they are based on a scientifically recognised mathematical-statistical procedure. The calculation of the score values includes, among other things but not exclusively, address data.

Which further data is collected by PayPal can be found in PayPal's privacy policy. This can be found at: https://www.paypal.com/de/webapps/mpp/ua/privacy-full

You can object to this processing of your data at any time by sending a message to PayPal. However, PayPal may remain entitled to process your personal data if this is necessary for contractual payment processing.

5.7. Shop Pay
On our website we offer, among other things, payment via Shop Pay (Shopify International Limited, Victoria Buildings, 1-2 Haddington Road, Dublin 4, D04 XN32, Ireland, hereinafter "Shop Pay"). When paying with Shop Pay, personal data about you is collected. Your data is transmitted to Shop Pay on the basis of Art. 6(1)(a) GDPR (consent) and Art. 6(1)(b) GDPR (processing for the performance of the contract) and only to the extent necessary.

You may revoke your consent to data processing at any time; a revocation does not affect the lawfulness of data processing operations carried out in the past.

Further information on data protection at Shop Pay:
https://www.shopify.com/pay
and in the Shop Pay privacy policy at
https://www.shopify.de/legal/datenschutz

- Shopify Payments
We use the payment service provider "Shopify Payments", 3rd Floor, Europa House, Harcourt Building, Harcourt Street, Dublin 2. If you choose a payment method offered via the payment service provider Shopify Payments, payment is processed via the technical service provider Stripe Payments Europe Ltd., 1 Grand Canal Street Lower, Grand Canal Dock, Dublin, Ireland, to whom we pass on the information you provided during the ordering process together with the information about your order (name, address, account number, bank code, credit card number if applicable, invoice amount, currency and transaction number) in accordance with Art. 6(1)(b) GDPR. Your data is passed on exclusively for the purpose of payment processing with Stripe Payments Europe Ltd. and only to the extent necessary for this purpose. Further information on data protection at Shopify Payments can be found at the following internet address:
https://www.shopify.com/legal/privacy
Information on data protection at Stripe Payments Europe Ltd. can be found here:
https://stripe.com/de/privacy

6. Data processing when opening a customer account and for contract performance

If you open a customer account with us, personal data is collected and processed in accordance with Art. 6(1)(b) GDPR. The scope of the data can be seen from the input form. The data you enter is stored and used by us for contract performance.

You can delete your customer account at any time. This can be done by sending a message to the address of the controller or, if offered, directly in the customer account. In that case, we will also block your data with regard to retention periods under tax and commercial law and delete it after these periods have expired. This can only be prevented by your consent to permanent storage or by further use of the data permitted by law on our part.

7. Use of your data for direct marketing

7.1. Newsletter
On our website you can subscribe to a free newsletter. When you register for the newsletter, the data from the input form is transmitted to us. The only mandatory information is your e-mail address. If you provide further voluntary information, this is used only to address you personally.

The legal basis for processing your data after registering for the newsletter is Art. 6(1)(a) GDPR if the user has given consent. We obtain this consent by sending you a confirmation e-mail containing a confirmation link after you register for the newsletter. By clicking this link, you give your consent to receive the newsletter.

When you submit your newsletter registration, we store your IP address as well as the date and time of registration. This storage serves to be able to trace possible misuse of your e-mail address.

We use the data collected when registering for the newsletter exclusively for the purpose of sending the newsletter.

You can cancel your newsletter subscription at any time. For this purpose, a corresponding link can be found in every newsletter. This also makes it possible to revoke your consent to the storage of the personal data collected during the registration process.

7.2. Newsletter for existing customers
If you purchase goods or services on our website and provide your e-mail address in the process, we may subsequently use it to send a newsletter. In such a case, the newsletter is used exclusively for direct advertising of our own similar goods or services.

The legal basis for sending the newsletter following the sale of goods or services is Section 7(3) of the German Act Against Unfair Competition (UWG) and Art. 6(1)(f) GDPR. In this respect, data processing is based solely on our legitimate interest in personalised direct advertising.

If you have already objected to the use of your e-mail address for direct advertising, you will not receive this newsletter. You also have the option, at any later time, to object to the use of your e-mail address for the advertising purpose stated here with effect for the future by sending us a message. After receipt of your objection, the use of your e-mail address for advertising purposes will be discontinued immediately.

7.3. CleverReach
We send our newsletter via the service provider CleverReach GmbH & Co. KG, Mühlenstr. 43, 26180 Rastede, Germany (hereinafter "CleverReach"). We pass on the data you provide when registering for the newsletter to CleverReach. This transfer takes place in accordance with Art. 6(1)(f) GDPR on the basis of our legitimate interest in using a secure, user-friendly and effective newsletter system.

The data entered when subscribing to the newsletter (e.g. e-mail address) is stored on CleverReach's servers in Germany or Ireland. Your data is used by CleverReach on our behalf to send and statistically evaluate the newsletters. For this purpose, the newsletter e-mails contain so-called web beacons or tracking pixels, which are one-pixel image files stored on our website. In this way, it can be traced whether a newsletter e-mail was opened and which links in it were clicked. With the help of this conversion tracking, it can also be traced whether an action (such as the purchase of an item from our shop) was taken after opening a link from the newsletter. Technical information is also recorded (e.g. time of access, your IP address, browser type and/or operating system). This data is collected exclusively in pseudonymised form and is not linked to your other personal data.

If you do not want the data analysis described here, you must unsubscribe from the newsletter. A data processing agreement is in place with CleverReach.

Further information on CleverReach's data analysis can be found here:
https://www.cleverreach.com/de/funktionen/reporting-und-tracking/
CleverReach's privacy policy is available here:
https://www.cleverreach.com/de/datenschutz/.

8. Contact for review reminders

8.1. Our own review reminder
After your express consent in accordance with Art. 6(1)(a) GDPR, you will receive an e-mail from us as a one-time reminder to submit a review of your order. You may revoke your consent at any time by sending a message to the controller responsible for processing your data.

8.2. Review reminder via Google Customer Reviews
On the basis of your express consent in accordance with Art. 6(1)(a) GDPR, we transmit your e-mail address to the review platform Google Customer Reviews (© Google Ireland Ltd., Gordon House, Barrow Street, Dublin 4, Ireland, (www.google.de)). You will receive a review reminder from Google by e-mail.

You may revoke your consent at any time by sending a message to the controller responsible for processing your data or to Google.

Further information on Google's privacy practices can be found here: https://business.safety.google/privacy/

9. Online marketing

Use of Google Ads conversion tracking
This website uses the online advertising programme "Google Ads" and, as part of Google Ads, the conversion tracking of Google Ireland Limited, Gordon House, 4 Barrow St, Dublin, D04 E5W5, Ireland ("Google").

Advertising material (so-called Google Adwords) is used to advertise our offers on external websites. Our legitimate interest lies in displaying advertising that is of interest to you and in achieving a fair calculation of advertising costs. The legal basis is Art. 6(1)(a) GDPR, namely your express consent.

Google Ads uses cookies for conversion tracking, which are set when you click on an AdWords ad placed by Google.

These cookies generally lose their validity after 30 days and are not used for personal identification. Each Google Ads customer receives a different cookie, so cookies cannot be tracked across the websites of Ads customers.

The information obtained in this way is used to create conversion statistics for Ads customers about the total number of users who clicked on their ad and were redirected to a page tagged with a conversion tracking tag.

You cannot be personally identified by this.

If you wish to prevent tracking, you can deactivate the Google conversion tracking cookie via your internet browser under user settings.

Google LLC, based in the USA, is certified under the US-European data protection agreement "EU-U.S. Data Privacy Framework", which ensures compliance with the level of data protection applicable in the EU. Further information on Google's privacy policy can be found at the following internet address:
http://www.google.de/policies/privacy/

Further information on Google's privacy practices can be found here: https://business.safety.google/privacy/

You can permanently deactivate conversion cookies by setting your browser accordingly or by downloading and installing the browser plug-in available at the following link:
https://www.google.com/settings/ads/plugin?hl=de

In that case, certain functions of this website may not be available or may only be available to a limited extent.

Further information on Google's privacy practices can be found here:
https://business.safety.google/privacy/

10. Web analytics services

Google Analytics 4
We use Google Analytics 4 on our website, a web analytics service of Google Ireland Limited (Gordon House, 4 Barrow St, Dublin, D04 E5W5, Ireland) (hereinafter "GA4").

Google Analytics uses "cookies". These are small text files that are stored on your device and enable an analysis of your use of the website. The information generated about your use of this website (including the shortened IP address) is transmitted to a Google server, where it is stored and further processed; a transfer to the USA is possible. IP addresses are anonymised by default. For IPv4 addresses the last octet, and for IPv6 addresses the last 80 bits, are set to zero in memory and thus "anonymised". A personal reference is excluded. A transfer to servers of Google LLC, based in the USA, cannot be ruled out.

During your visit to the website, GA4 records your user behaviour in the form of "events", such as: page views, first visit to the website, start of the session, your "click path", interaction with the website, scrolls, clicks on external links, internal search queries, interaction with videos, file downloads, ads seen / clicked, language setting. GA4 also records your approximate location (region), your IP address (in anonymised form), technical information about your browser and the devices you use (e.g. language setting, screen resolution), your internet provider, the referrer URL (via which website / advertising material you came to this website).

On our behalf, Google uses this information to evaluate your use of the website, to compile reports on website activity and to provide us with other services related to website and internet use. Your anonymised IP address collected in this context is not merged with other Google data.

The data collected in this context is stored for fourteen months.

The legal basis for the data processing described here and for setting cookies is your express consent pursuant to Art. 6(1)(a) GDPR. This consent can be revoked at any time with effect for the future, for example by deactivating this Google service via the cookie consent tool in which you previously gave your consent.

Without your consent, Google Analytics 4 is not used during your visit to the site. You may revoke your consent at any time with effect for the future. To exercise your right of revocation, please deactivate this service via the "cookie consent tool" provided on the website.

Google LLC, based in the USA, is certified under the US-European data protection agreement "EU-U.S. Data Privacy Framework", which ensures compliance with the level of data protection applicable in the EU.

We have also concluded a data processing agreement with Google.

Further information on data protection through Google Analytics 4 can be found on the following websites:
https://policies.google.com/technologies/partner-sites
and
https://policies.google.com/privacy?hl=de&gl=de

Demographic characteristics
The "demographic characteristics" function of GA4 can compile statistics from which conclusions can be drawn about the age, gender and interests of site visitors. For this purpose, advertising and information from third-party providers is analysed and target groups for specific marketing activities are identified. However, no personal attribution of data takes place. The data is deleted after fourteen months.

User IDs
If we use the extended "User IDs" function, your activities (including conversions) can be analysed across devices. In this case, the analysis is not pseudonymous.

This is possible if you have given your consent to the use of Google Analytics 4 pursuant to Art. 6(1)(a) GDPR, have set up an account on this website and log in to this account on different devices.

Google Signals
If we use the "Google Signals" extension, we can have cross-device reports on your usage behaviour prepared. However, we only receive statistics and no personal data. This analysis is only possible if you have activated personalised ads in your Google account and linked your devices to a Google account. Your consent to the use of Google Analytics pursuant to Art. 6(1)(a) GDPR must also be in place.

Cross-device analysis can be prevented by deactivating the "personalised advertising" function in your Google account.

Further information on Google Signals can be found here: https://support.google.com/analytics/answer/7532985?hl=de

Further information on Google's privacy practices can be found here:
https://business.safety.google/privacy/

11. Retargeting / remarketing / referral advertising

11.1. Meta Custom Audience via the pixel method
On this website we use the "Meta Pixel" of Meta Platforms Ireland Limited, 4 Grand Canal Square, Dublin 2, Ireland ("Meta"). If express consent has been given, this makes it possible to track the behaviour of users after they have seen or clicked on a Facebook advertisement. This procedure serves to evaluate the effectiveness of Facebook advertisements for statistical and market research purposes and can help to optimise future advertising measures. The data collected is anonymous to us, so we cannot draw any conclusions about the identity of users. However, the data is stored and processed by Facebook, so that a connection to the respective user profile is possible and Facebook can use the data for its own advertising purposes in accordance with the Facebook Data Policy (https://www.facebook.com/about/privacy/).

You can enable Meta and its partners to place advertisements on and off Facebook. For these purposes, a cookie may be stored on your device. These processing operations take place exclusively if express consent has been given in accordance with Art. 6(1)(a) GDPR. Consent to the use of the Meta Pixel may only be given by users who are older than 13 years. If you are younger, we ask you to seek permission from your parents or legal guardians. You can deactivate the use of cookies on your computer via the corresponding browser settings. However, this may mean that some functions on our websites can no longer be used to their full extent. You can also deactivate the use of cookies by third-party providers such as Meta on the following website of the Digital Advertising Alliance: http://www.aboutads.info/choices/

Meta Platforms Inc. is certified under the US-European data protection agreement "EU-U.S. Data Privacy Framework", which ensures compliance with the level of data protection applicable in the EU.
Details can be found here: https://www.facebook.com/legal/EU_data_transfer_addendum.

11.2. Google AdWords Remarketing
Our website uses the functions of Google Ads (formerly "Google AdWords") Remarketing, with which we advertise this website in Google search results and on third-party websites. The provider is Google Ireland Limited, Gordon House, 4 Barrow St, Dublin, D04 E5W5, Ireland (hereinafter "Google"). For this purpose, Google sets a cookie in the browser of your device, which automatically enables interest-based advertising by means of a pseudonymous cookie ID and on the basis of the pages you have visited, and which generally loses its validity after 30 days. Processing is based on our legitimate interest in the optimal marketing of our website and in exploiting the financial potential of our website. The legal basis is Art. 6(1)(a) GDPR, namely your express consent.

Any further data processing only takes place if you have consented to Google linking your internet and app browsing history to your Google account and using information from your Google account to personalise the ads you view on the web. If, in this case, you are logged in to Google while visiting our website, Google uses your data together with Google Analytics data to create and define target group lists for cross-device remarketing. For this purpose, your personal data is temporarily linked by Google with Google Analytics data in order to form target groups.

You can permanently deactivate the setting of cookies for ad preferences by downloading and installing the browser plug-in available at the following link: https://www.google.com/settings/ads/onweb/

Alternatively, you can obtain information about the setting of cookies and make settings in this regard from the Digital Advertising Alliance at www.aboutads.info. Finally, you can set your browser so that you are informed about the setting of cookies and decide individually whether to accept them, or exclude the acceptance of cookies for certain cases or in general. If cookies are not accepted, the functionality of our website may be limited.

Google LLC, based in the USA, is certified under the US-European data protection agreement "EU-U.S. Data Privacy Framework", which ensures compliance with the level of data protection applicable in the EU. Further information on Google's privacy policy can be found at the following internet address: http://www.google.de/policies/privacy/

Further information on Google's privacy practices can be found here: https://business.safety.google/privacy/

12. Tools and miscellaneous

Google reCAPTCHA
We use the reCAPTCHA function of Google Ireland Limited, Gordon House, 4 Barrow St, Dublin, D04 E5W5, Ireland ("Google") in accordance with Art. 6(1)(f) GDPR on the basis of our legitimate interest in preventing misuse and spam.

reCAPTCHA is a function intended to ensure that an entry is made by a natural person.

In the course of using reCAPTCHA, personal data (e.g. IP address, mouse movements, dwell time, and possibly further data required for analysis) is transmitted to Google and processed there on our behalf. In this respect, Google acts as a processor pursuant to Art. 28 GDPR. We have concluded a corresponding data processing agreement with Google, which governs the processing of personal data on our behalf.

When using Google reCAPTCHA, your personal data may also be transmitted to the servers of Google LLC in the USA.

Google LLC, based in the USA, is certified under the US-European data protection agreement "EU-U.S. Data Privacy Framework", which ensures compliance with the level of data protection applicable in the EU. Further information on Google's privacy policy can be found at the following internet address:
https://policies.google.com/privacy

13. Rights of the data subject

13.1. Applicable data protection law grants you comprehensive data subject rights (rights of access and intervention) vis-à-vis the controller with regard to the processing of your personal data, about which we inform you below:

- Right of access pursuant to Art. 15 GDPR:
You may request confirmation from the controller as to whether personal data concerning you is being processed by the controller. In addition, you have a right to information about the purpose, the categories of personal data, the recipients, the planned duration of storage and the existence of further rights such as rectification of the data or the existence of a right to lodge a complaint with a supervisory authority, the origin of your data if it was not collected by us, the existence of automated decision-making including profiling and, where applicable, meaningful information about the logic involved and the significance and envisaged consequences of such processing for you, as well as your right to be informed of the safeguards pursuant to Art. 46 GDPR that exist when your data is transferred to third countries;

- Right to rectification pursuant to Art. 16 GDPR:
You have the right to immediate rectification of inaccurate data concerning you and/or completion of your incomplete data stored by us; rectification or completion must take place without delay.

- Right to restriction of processing pursuant to Art. 18 GDPR:
You have the right to request the restriction of processing of your personal data while the accuracy of your data, which you contest, is being verified; if you refuse deletion of your data due to unlawful data processing and instead request the restriction of processing of your data; if you need your data for the establishment, exercise or defence of legal claims after we no longer need this data once the purpose has been achieved; or if you have lodged an objection on grounds relating to your particular situation, as long as it has not yet been determined whether our legitimate grounds prevail;

If the processing of personal data concerning you has been restricted, this data may – apart from its storage – only be processed with your consent or for the establishment, exercise or defence of legal claims or for the protection of the rights of another natural or legal person or for reasons of important public interest of the Union or of a Member State. If the restriction of processing has been restricted, you will be informed by the controller before the restriction is lifted.

- Right to erasure pursuant to Art. 17 GDPR:
You have the right to the immediate erasure of your personal data if the conditions of Art. 17(1) GDPR are met. However, this right to erasure does not exist, in particular – but not exclusively – if the processing is necessary for exercising the right of freedom of expression and information, for compliance with a legal obligation, for reasons of public interest or for the establishment, exercise or defence of legal claims.

- Right to be informed pursuant to Art. 19 GDPR:
If you have exercised your right to rectification, erasure or restriction of processing, the controller is obliged to communicate this rectification or erasure of the data or restriction of processing to all recipients to whom your personal data has been disclosed, unless this proves impossible or involves disproportionate effort. You also have the right to be informed about these recipients.

- Right to data portability pursuant to Art. 20 GDPR:
You have the right to receive the personal data you have provided to us in a structured, commonly used and machine-readable format or to request its transmission to another controller, insofar as this is technically feasible;

- Right to withdraw consent pursuant to Art. 7(3) GDPR:
You have the right to object at any time to the processing of personal data concerning you which is carried out on the basis of Art. 6(1)(e) or (f) GDPR; this also applies to profiling based on these provisions.

You further have the right to withdraw your declaration of consent under data protection law at any time with effect for the future. The withdrawal of consent does not affect the lawfulness of processing carried out on the basis of consent before its withdrawal.

- Right to lodge a complaint pursuant to Art. 77 GDPR:
Without prejudice to any other administrative or judicial remedy, you have the right to lodge a complaint with a supervisory authority, in particular in the Member State of your habitual residence, place of work or place of the alleged infringement, if you consider that the processing of personal data concerning you infringes the GDPR.

13.2. Right to object
You have the right to object at any time, with effect for the future, to the processing of your data if we process your data on the basis of our overriding legitimate interest following a balancing of interests.

If you exercise this right to object, we will cease processing your data unless demonstrably compelling legitimate grounds prevail over the cessation or the further processing serves the establishment, exercise or defence of legal claims.

14. Duration of storage of personal data

The duration of storage of personal data depends on the respective statutory retention periods. After these have expired, we routinely delete the data if it is no longer required for the performance or initiation of a contract and/or we no longer have a legitimate interest in continued storage.

15. Use of the withdrawal button

As soon as the withdrawal button is used, we process the personal data entered there: name, order data / contract data, communication data (withdrawal declaration), time of withdrawal, and, where applicable, user account / IP data (for the online form). The processing takes place for the purpose of identifying your contract and documenting your withdrawal. We store the data for documentation purposes for a maximum of 10 years and delete it automatically, provided that no statutory retention obligations prevent deletion. The legal basis is Art. 6(1)(b) GDPR (performance of a contract) and Art. 6(1)(c) GDPR (compliance with a legal obligation).

---

2. Website Privacy Policy (for customers residing in the USA and Canada)

California residents: please also see our CCPA Privacy Notice for California Residents.